Privacy Policy

We may collect information you provide when you request or book an appointment, use our online scheduling services, submit a website form, call, text or email us. This may include your name, phone number, email address, appointment details and any information you choose to share about your treatment preferences.

When you visit our website, basic technical information (such as browser type, device and pages viewed) may be collected automatically to help the site function and improve.

We use your information to schedule and manage appointments, send confirmations and reminders, respond to questions, provide customer support and operate and improve our services.

Online booking and gift card purchases are handled through our third-party scheduling provider. Information you enter there is also subject to that provider's privacy practices.

Serenity Med Spa may collect customer names, mobile phone numbers, and appointment information to provide appointment confirmations, reminders, scheduling updates, and customer support.

Customers who separately opt in to marketing messages may also receive promotional offers and service announcements.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors providing support services, such as customer service or SMS delivery, is permitted when necessary to provide those services.

All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Customers may withdraw SMS consent at any time by replying STOP.

See our Terms & Conditions for full SMS messaging terms.

We do not sell your personal information. We share information only with service providers who help us operate our business (such as scheduling and messaging providers), or when required by law.

We take reasonable measures to protect your information. No method of transmission or storage is completely secure, but we work to safeguard the information you share with us.

You may contact us at any time to update your information or ask questions about how it is used. You can opt out of text messages by replying STOP.

We may update this policy from time to time. Updates will be posted on this page.